Vacancy at Manchester City Football Club

April 23, 2018

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Job vacancy posted by

Manchester City Football Club 



Disability Access Officer

We are recruiting a Disability Access Officer to join the Supporter Services team in Manchester.  


The Disability Access Officer will provide a holistic view of accessibility across the Company, incorporating everything from matchday and non-matchday operations, hospitality & conferencing, digital, retail, CITC and safeguarding and having responsibility for Cub-wide compliance and driving change. The successful candidate must ensure that all aspects of Club operations are fully compliant with all relevant legislation and promote disability awareness and inclusion across all Club functions.


Key tasks will include:

  • Staying up to date with existing legislation including the Equality Act 2010, accessible stadia guidance, new legislation & good practice guidance;

  • Promoting the needs of disabled people to the Club and ‘champion’ disability issues;

  • Ensuring on-going access improvements to the Club facilities, systems and services; and

  • Providing guidance on the equal management of disabled supporters tickets.


The successful candidate must have a clear understanding of disability legislation and providing an accessible stadium and Club premises. They must also have an understanding of customer sales & service processes and procedures and use of ticketing & CRM systems. It is important that applicants have strong communication and presentation skills and are customer focused with exception customer sales & service skills. Significant experience within the sports/entertainment industry at a large capacity venue is essential, along with experience in managing diverse and sometimes conflicting stakeholders.  Finally, we are looking for candidates who are enthusiastic, proactive and engaging.   


Closing date:    1 May 2018


To apply, please submit your CV and covering letter to quoting vacancy reference LE-761-20180416

City Football Group promotes equal opportunities in employment and welcomes all applications from people who meet the requirements of the job description.


As a member of the Two Ticks scheme, we are proud to show our commitment to employing disabled people and judging people on their abilities alone. We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.


Due to the large volume of expected applications we will only be able to contact those short-listed for interviews.

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